Refund Policy

We do not have a  return policy, which means once you receive an item, it is no longer eligible for returns or refunds. Due to COVID we have to be extra cautious! 

For any issues, can contact us at sashastrothers@outlook.com. 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We are willing to replace broken items but we do not under any circumstance offer refunds.

Exceptions / non-returnable items 
Certain types of items cannot be returned or refunded, like perishable goods (such as food, hot chocolate bombs, flowers, or plants), custom products (such as special orders or personalized items like tumbler cups or mugs,) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
We do not offer exchanges.

Refunds 
We do not offer refunds on tumbler cups, mugs and glass cups especially custom orders! If there is an issue we will try to make it right. That is even on lost/stolen packages too. ALL DIGITAL ITEMS SUCH AS TUTORIALS AND DOWNLOAD TEMPLATES ARE NON- REFUNDABLE!